Oftentimes, people are so busy that they miss significant opportunities to take their eCommerce business to the next level.
If you aren’t using or optimizing an abandoned cart email series, you’re missing your chance to re-engage prospects and increase profits for your business in a big way.
The data speaks for itself–research has found that, on average, seven out of ten shopping carts end up being abandoned.
This means that the average large-scale eCommerce site can gain a 35.26% increase in conversion rate with a better cart abandonment strategy.
Don’t be discouraged if you haven’t managed to effectively use this strategy in your eCommerce business–it’s better late than never!
Below are 17 proven tips to help you incorporate a successful abandoned cart strategy in your sales funnel and significantly increase revenue.
If you have customers that could be considered “regulars,” I recommend you add an extra layer to provide them with a sense of VIP treatment. Create a custom segment of abandoned cart emails for these regular visitors, and be sure to let them know how much you value their consistent business.
If you aren’t sending out abandoned cart emails simply because you feel like your emails or strategy isn’t entirely fine-tuned, you’re missing out on the opportunity to convert. Don’t wait until your abandoned cart emails are perfect–you can always tweak them as time goes on and you have more time on your hands. It’s better to have a simplified version of them than not have them at all.
We know that abandoned cart emails aim to help customers complete their purchases. However, a longer term and more valuable goal would be to encourage more shopping. In fact, in one case study, Klaviyo that “12% of customers who came back [added] more products to their carts.”
It would be a pity to have an abandoned cart with no way to contact or follow up with the prospect. To ensure this doesn’t happen, ask for email addresses early on in the checkout process. This way you won’t have any loose ends that simply can’t be tied up due to a lack of contact information.
Your first email to a customer in an abandoned cart sequence should serve as a friendly reminder–don’t give a discount out too early if you don’t have to. The second email can provide the discount, especially if they are first-time customers. However, make sure first-time customers don’t become conditioned to expect these “gifts” in the future by telling them that they’re receiving the discount due to the fact that it’s their first time shopping with you.
Don’t overdo your emails–aim to keep prospects in a one-track mind. Optimize these emails and get rid of any social share buttons and other distracting elements to increase focused attention on the back-to-cart link.
Telling people that they forgot something can come across a bit harsh if the message isn’t skillfully crafted. Images can go a long way in lightening the mood. Try to include something that could intrigue or entertain your customer–such as a photo of an animal looking sad or surprised.
Let’s say that the product that a customer has abandoned receives regular high ratings and feedback from past customers. It would be wise to include these testimonials and other forms of feedback as social proof in your abandoned cart sequence. Hearing from happy past customers will carry more value than simply hearing you rave or make promises about your own products.
It can be unpleasant to feel too rushed when making decisions. Therefore, I recommend that you use urgency sparingly in your emails to customers. If you tell them in your first email that they have limited time to purchase, but continue sending them emails over the course of the next week saying the same thing, you will lose credibility. It comes across as gimmicky and dishonest.
Sometimes offering 20% 0ff will be just as effective as offering 25% off–so don’t throw away money if you don’t have to. You can determine where that line is by A/B testing various email offers.
Subject lines can make or break an email. Your goal is to make sure that they are clear and catchy. The more humorous your brand, the more you can play with the quirkiness of the subject lines. That said, no matter the tone of your brand, the primary goal is to communicate the value of your email clearly and concisely.
Online shoppers seek ease and low barriers to receive and enjoy their purchases. If your company has an ideal return policy, be sure to call it out in your email. For instance, in one study that analyzed retargeting efforts by a Japanese retailer, researchers sent two versions of abandoned cart emails to customers. The version with information about easy product returns led to almost 50% more in spending than the email without it.
Email isn’t the only way to encourage customers with abandoned carts to check out–Facebook can be a useful tool as well. Create a segment of customers who have abandoned carts and haven’t placed an order in the last three days. Then, create targeted ads that will be served to this segment using Facebook Custom Audiences.
As I mentioned in tip #12, customers love it when the shopping process is made simpler for them. If your business offers free shipping for orders over a certain dollar amount–don’t neglect to mention that. Write up a special series of abandoned cart emails that will be specifically sent to shoppers with a cart that’s total value qualifies them for shipping at no extra cost.
Imagine the sense of disappointment and loss of trust that would occur if a customer returns to an abandoned cart via an email you send–only to discover that the item in the cart is now sold out. Luckily, certain eCommerce platforms like Shopify and Magento have certain safeguards in place to prevent these out-of-stock disasters. This way, you can have peace of mind that emails won’t be sent with false promises to customers.
Oftentimes, people get ahead of themselves and assume that abandoned carts are a lost cause. This is entirely false, and eCommerce marketers will only benefit by changing their perspective and seeing abandoned carts as a glass half full. These customers just need a little extra attention to complete their sale, so don’t give up on them too early!
Emails don’t have to be boring–there are various opportunities to communicate information in a fun and engaging way. While sticking with your brand tone, think of interesting ways to encourage customers to return to their cart. For example, instead of simply inviting customers back with a CTA like “return to your cart,” you could do it in a creative way and write “Have a reunion with your cart now!”
If you want to learn more ways to optimize your digital marketing strategy for your eCommerce business, I can help! Schedule a FREE strategy session with me and learn how to double your sales!